It could be that the printer has a physical issue but most often the cause is that the printer resolution is not set to the "native resolution" of the printer. The printing is not sharp so only short barcodes are readable. Usually, 1D barcodes with 25-30 characters or less have no issue unless there is a problem with the printing. There is no "hard limit" to the length of a barcode so the quality of the printing and the scanner determine the maximum length. The barcode has too many characters and is not readable. The scanner manufacture may be able to provide updated drivers or further troubleshooting help. If you have multiple scanners to try and the barcodes that give trouble are working fine on the other scanners you can swap the scanners between computers to rule out the computer or device as the issue and then you'll know for sure the scanner has a problem. In that case, please skip down to either Order Number barcodes or Product barcodes depending on which you are having trouble with. If the scanner beeps and sends the data when scanning the problem barcode(s) then the problem is likely a mismatch between the data saved in GroovePacker and the data encoded in the barcode. If most of your barcodes beep and send the data, and some do not make any sound, the barcode likely has one of the issues listed below. Most scanners beep to confirm they have recognized the barcode and then send the decoded barcode to the computer or device you're using. The most common issues and resolutions are listed below. If nothing happens, or the response from the scanner is the same as when you scan the back of your hand, then the barcode is likely the culprit. Retry scanning the barcode you were having trouble with before. If it types out the barcode and moves to the next line, congratulations, your scanner is working properly. Scanning multiple times should put one barcode on each line. The cursor should jump to the next line after the barcode value is typed out. Scan the known to be good barcode and see if it gets typed out in the email. The chance of finding multiple retail items with barcodes that do not scan is super low. If you have any doubt that the store-bought barcode is scannable you can test it with another scanner or get a few items to test with. These are generally UPC-A barcodes that every scanner should be able to read. The best source for verified barcodes is usually store-bought product packaging you might have around. USB Scanners do not usually require any special drivers as they are recognized automatically as a keyboard. If it is a bluetooth scanner you'll need to pair it with the computer according to the manufacturer's instructions. Next, verify your scanner is plugged into the computer (and turned on if it has an off switch). Place the cursor in the message so it's ready to receive the scanner output. The text doc can notepad on windows, Notes on mac or just a blank Gmail message, anywhere you can type. If only a handful of barcodes are giving trouble and all others are working fine please skip down to "Only Specific Barcodes will not scan".įor this you'll need an open text document where your keyboard can enter text and a retail barcode that you know to be scannable. Solution home GroovePacker Web App Hardware Troubleshooting Scanner and Barcode scanning Issuesįirst, let's make sure the barcode scanner is working properly.
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